Michael Patterson, chief operating officer at Freedom Mortgage, said intelligently using data collected from borrowers is key to improving customer experience and boosting retention.
Bob Broeksmit, president and CEO of MBA, said the CDIA is distorting mortgage lenders’ position and reason for urging a change to the tri-merge credit reporting requirement.
Bob Broeksmit, president and CEO of the Mortgage Bankers Association, said the Consumer Data Industry Association's recent arguments in support of the tri-merge credit report requirements ignore that CDIA members have a massive financial stake in preserving the status quo.