"If a lender has a full array of products ... [they] serve the credit needs of low- and moderate-income borrowers as well as borrowers in communities of color," said Maurice Jordain-Earl, managing director of Compliance Tech.
Given that scammers are using artificial intelligence to mimic voices of trusted sources, Violet Sullivan, assistant vice president at Crum & Forster Insurance, recommended mortgage companies require the source to provide a code word or phrase during verbal confirmation of a transaction.