Newrez will use Valon’s artificial intelligence-led operating system for servicing mortgages starting in 2027.

Consumer grievances filed with the CFPB related to mortgages increased steadily during the final quarter of 2025. (Includes two data tables.)

Mortgages tied to Ginnie Mae accounted for 18.3% of total servicing outstanding at the end of September. Some servicing share shifted away from the GSEs, though Fannie and Freddie still dominate. (Includes two data tables.)

The volume of jumbo mortgages that 30 major servicers handle declined by 0.6% during the third quarter of 2025. (Includes data table.)

Financial entities dealing with mortgage complaints often must deal with higher risks and challenges due to the breadth of the mortgage industry, according to an industry compliance expert.

Among a group of servicers with $5.45 trillion in volume, the delinquency rate declined across all late categories during the third quarter. (Includes two data tables.)

AI and self-service options are increasingly being used to help servicers communicate with younger homeowners.

Among the largest servicers, nonbanks increased their portfolios of owned servicing during the third quarter of 2025 and owned servicing at banks continued to decline. Rocket is poised to overtake Chase as the largest firm in terms of owned mortgage servicing. (Includes three data tables.)

Looking to book a profit in 2025? There’s still time to sell servicing rights, but delays could up-end the equation.

Garrett, McAuley & Co. has a “well capitalized retail client” that’s looking to purchase a broker/wholesale channel from a depository or nonbank.