Debt Collection, Mortgages Rank High on Veterans’ Complaints List
April 8, 2016
Debt collection, mortgages and credit reporting are the top three most-complained-about products and services in 2015, according to the Consumer Financial Protection Bureau’s fourth annual report on servicemembers’ and veterans’ complaints. Such complaints comprised a significant share of complaints from members of the military and their families logged by the CFPB last year. In 2015, the CFPB received 13 percent more military complaints compared to 2014, noted Barbara Mishkin, consumer finance attorney at Ballard Spahr. Of the 19,200 complaints received from members of the military last year, 46 percent (8,900) involved debt collection. The report indicates that military consumers submitted debt-collection complaints at almost twice the rate of the general consumer population, said Mishkin. Of the 8,900 debt-collection complaints, 44 percent involved attempts to collect a debt that the ...