The CFPB has recently posted new “response guidance” for companies when they log into their online company portal with the bureau. The guidance – some of it general in nature, some of it product-specific – supplements the bureau’s company portal manual, providing recommendations for documenting and responding to consumers' complaints based on the agency's best-practice observations. In terms of the general response guidance that applies to all products and response types, the CFPB suggests, first, when referencing past...