With the advent of the Consumer Financial Protection Bureau, consumer complaints have been elevated to an unprecedented level of prominence in the regulatory arena. How many of you have had a regulatory exam that focused on complaints? asked Lyn Farrell, managing director at Treliant Risk Advisors, at a discussion session during the recent American Bankers Associations compliance conference in Chicago. Seeing a number of hands rise from the audience in response, she continued: If not, you will. ...