CFPB Finds Mortgage Lenders Not Very Responsive to Complaints
April 2, 2012
The Consumer Financial Protection Bureaus first semi-annual report to Congress suggests the mortgage lending industry has a lot of work to do if its going to satisfy disgruntled homeowners. The report included some updates on the CFPBs consumer complaint system, including the finding that mortgage-related complaints represented the second largest category of consumer complaints, after credit cards. Between July 21 and Dec. 31, 2011, the CFPB received 13,210 consumer complaints, including 9,307 credit card complaints and 2,326 mortgage complaints...