Single Valid Complaint May Trigger More Thorough Review, OTS Warns
May 17, 2010
Lenders beware! A pattern of complaints or a single complaint expressing concerns about unfairness or deception may warrant a thorough review of an institution’s business practices, warned the Office of Thrift Supervision. In its recent regulatory examination handbook, the OTS provided guidance for evaluating whether an institution has engaged in unfair or deceptive acts or practices...