Many Borrowers Dissatisfied With Subprime Servicers
August 15, 2005
Subprime borrowers aren’t very happy with the job that their servicers are doing – and the gap between prime and subprime servicers is wide. Those were the key messages to emerge from a new survey by J.D. Power and Associates which asked more than 9,000 mortgage borrowers to rate their servicers in four primary areas: billing, payment, account administration and customer-initiated interaction.