January 3, 2025By James DohnertLenders Putting an Emphasis on Customer ExperienceLenders are planning to take a more hands-on approach in 2025 due to the purchase-heavy environment expected this year.
November 15, 2024By James DohnertBorrowers Turn to Advisory-Focused Lenders for GuidanceA more challenging housing market has led more homebuyers to seek guidance from loan officers, according to a new J.D. Power survey.
October 18, 2024By James DohnertOutsourcing Providers Pitch Their Services as Originations IncreaseOutsourcing mortgage fulfillment services could be a cost-effective way for originators to increase volume without significantly adding staff.