April 25, 2022

Mortgage-Related Complaints Rise Again in First Quarter

After three quarters of steady declines, the number of mortgage-related complaints received by the CFPB rose again in the first quarter of 2022. Mr. Cooper Group was the most frequent target of customer ire. (Includestwo data charts.) Read More

Chopra Holding His Fire on Mortgage Enforcement

Although CFPB Director Rohit Chopra’s tenure so far has been unusually quiet on the mortgage front, industry attorneys and executives said other actions indicate there’s enforcement on the horizon. Read More

Lenders Raise Concerns About ‘Junk Fee’ RFI

Industry trade groups believe the request for information is unwarranted as fees on consumer financial products and services are already backed by adequate disclosure requirements. Read More

Denial Rate for Refi Applications Increases in 2021

The denial rate on applications for refinances increased in 2021, while the purchase-mortgage denial rate declined. For both categories, inadequate debt-to-income ratios were the main reason for denials. (Includes two data charts.) Read More

CFPB, NY AG File Lawsuit Against MoneyGram

The charges against MoneyGram, a remittance provider, include failure to deliver funds promptly to recipients abroad. Read More

HUD, BofA Settle Maternity Leave Discrimination Claim

The bank had refused to approve a couple’s mortgage application until the wife returned from maternity leave, HUD said in its complaint. Read More

CFPB Sues TransUnion for Engaging in ‘Dark Patterns’

The bureau said the credit reporting agency used digital tricks to manipulate people to sign up for fee-based subscriptions. Read More

Industry Against Proposed Changes to Adjudication Proceedings

The bureau received just five comment letters on its proposed alterations to in-house adjudication procedures. Read More

Other News in Brief

The CFPB names banks reporting the most overdraft fee and non-sufficient fund revenue in 2021; the bureau is examining transcript withholding as a debt collection practice; complaints relating to medical bills. Read More

Inside the CFPB

View Archived Issues

Mortgage-Related Complaints Rise Again in First Quarter

Chopra Holding His Fire on Mortgage Enforcement

Lenders Raise Concerns About ‘Junk Fee’ RFI

Denial Rate for Refi Applications Increases in 2021

CFPB, NY AG File Lawsuit Against MoneyGram

HUD, BofA Settle Maternity Leave Discrimination Claim

CFPB Sues TransUnion for Engaging in ‘Dark Patterns’

Industry Against Proposed Changes to Adjudication Proceedings

Other News in Brief

Latest Imf News

Rocket Top GSE Seller in February

MBA Doesn't Expect Lower Interest Rates in Near Term

Cash-Strapped Homeowners Increasingly Turn to BNPL Products

loanDepot Returns to Wholesale Channel

Featured Data

Bank Servicing Declines in 4Q, MSR Fair Values Up

Mortgage-Banking Earnings at Banks Level Off in 4Q

Fannie Mae, Freddie Mac Profits Decline in 2025

Home Equity Loan Securitization Growth Levels Off

Featured Reports

Top Mortgage Players: 3Q25 (PDF)

Lender Profiles 3Q25: Top 25 (PDF subscription)

Mortgage Profitability Report 3Q25 (PDF)

Agency Channel Analysis: 4Q25 (PDF)

Featured Poll

As homeowner equity continues to build, more and more lenders are launching home equity lending products. Are you thinking of joining this market?

Inside the CFPB

April 25, 2022

Download Files:

As homeowner equity continues to build, more and more lenders are launching home equity lending products. Are you thinking of joining this market?