The bureau intends to fully exercise its supervisory and enforcement authority now that many financial institutions have developed more robust remote capabilities and demonstrated improved operations.
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The new standards, which include capital requirements and corporate governance, for nonbank residential servicers may be finalized as early as May.
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Despite government prohibitions, there are reports major multistate landlords are forcing people out of their homes, the two federal agencies noted.
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Online self-service options can be scaled up more easily than traditional call centers, providing servicers with additional flexibility to handle spikes in homeowner requests, the bureau said.
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