The company and its CEO agreed to refund about $1 million in deposits to harmed consumers and pay $100,000 in civil penalties.

Consumer complaints filed with the bureau in the first quarter declined on a sequential basis but was up from same period last year.

In the most recent 12-month period, Florida residents submitted 2,716 complaints per million people against financial service providers. (Includes data chart.)

Consumer complaints across all categories sharply increased from the third to the fourth quarter of 2020. On an annual basis, gripes jumped 47.3%. Credit reports drew the most grievances while mortgage-related issues saw a relatively modest increase. (Includes data chart.)

Some 279,000 mortgage borrowers who were current before the pandemic struck are now delinquent but not in forbearance, according to the CFPB.

Mortgage gripes filed with the CFPB increased by 5.4% in the third quarter, driven by criticisms regarding applications and closings. (Includes two data charts.)

A survey showed that a majority of homeowners who entered into some sort of COVID-19-related forbearance agreement still got dinged on their credit reports.

Consumers need to scroll down the left menu of the complaint database to nearly the end to find what they’re looking for. Intentional by design?

Fair lending and pandemic-related enforcement could become enforcement focal points. Penalties for wrongdoings, on the other hand, could be lower.

Democratic lawmakers have called for the resignation of CFPB Director Kathy Kraninger over the bureau's handling of the response to the coronavirus pandemic, particularly its oversight of mortgage servicers.