Investments in technology are helping Mr. Cooper reduce its servicing costs and allowing the industry’s largest servicer to place competitive bids on servicing portfolios.
A new study from J.D. Power showed that mortgage servicers could better meet customer demands by implementing online chat and AI technologies into their workflows.
Lenders, servicers and tech vendors are touting their latest products that include AI; many borrowers don’t appear to be ready to embrace AI in the mortgage process; and a handful of non-AI announcements.
Generative artificial intelligence tools can be used to help mortgage lenders develop relationships with clients and investors, according to industry stakeholders.
Interest rates tick up, mortgage applications slow near the end of September and refi rate locks spike during the month; Annaly turns to Rocket for subservicing and retention; Fairway touts returning employees; mortgage tech developments; SitusAMC sells loan insurance entity.