Policy changes are coming down the pike for participants in government lending programs to enhance and improve operations, compliance and customer service, according to agency representatives speaking at the Mortgage Bankers Association’s annual convention in Washington, DC, this week.
Both Wells Fargo and Bank of America are rolling out digital mortgage application services this year. Speaking at the annual convention of the Mortgage Bankers Association this week in Washington, the megabanks said they are seeing increased utilization of digital solutions by mortgage clients, which will in turn change the role of loan officers.